• Train delay compensation
    Flooding has triggered delays on commuter routes into Waterloo after torrential rain hit London last night.



    The west Trains services were hit by delays and cancellations after flooding along with a signalling problem.



    Train refund
    Inside a statement, The west Trains said: "Due to flooding within the Fulwell area, we are not able to run trains between Fulwell and Shepperton in both directions.



    "London Waterloo to Shepperton departing at 12 and 42 minutes past will terminate at Fulwell



    "Shepperton to London Waterloo departing at 10 and 40 minutes past will begin from Fulwell.



    "We are extremely sorry for almost any disruption this makes in your journey today."



    Customers informed how the 281, 131, 57 Kingston, 71 and 465 buses will be accepting The west Trains tickets, while rail replacement buses would also be available.



    Angry passengers latched onto Twitter to voice their frustration within the cancelled services.



    Seriously @SW_Trains when will the fulwell tunnel flooding problem be sorted?! It's been going on for years now.

    - Laura (@brainy_laura) May 11, 2016

    Ray Rosario ?wrote: "Why will we have to endure this each time there is heavy rain? Surely its time something was over to repair this properly."



    Elizabeth Gant ?said: "@SW_Trains thanks. 4 GCSE students are in taxis to school. Will submit receipt to SWT. No buses at Hampton."



    While Glenn Turner ?tweeted: "@SW_Trains where are these buses? Got told from ticket office to make own approach to Walton or Staines Stations at own expense- joke."



    And yet another Twitter user posted: "@SW_Trains again? Every times it rains, it's not like we live in England where it rains on a regular basis."



    Lines have been reopened by 9.45am, but customers were warned to anticipate delays and cancellations until no less than 10am.


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